Política de reembolso
All apparel sales are final.
The Returns Policy below applies only to Online Retail Customers buying on Bryghtenup.com. If you are a Retail Customer who purchased a Bryght product from a website or physical location that is not Bryghtenup.com, please contact the spa or website from which you purchased the product. Each spa and website has its own return policy. If you are a Bryght Spa Partner (a spa with an existing wholesale Bryght account) with questions about returning products you ordered from Bryght, please contact us with your order #. We go all out to make sure you are completely satisfied with your purchase of Bryght products. However, we understand that sometimes a return must be made, and we aim to ensure the process is as easy and hassle-free for our customers as possible. We will gladly exchange your unopened and unused items within 15 days of receipt.
Once your order is placed, we start working on it right away. This means we are unable to process your cancellation request at this time as our team is working diligently to get orders out as quickly as possible.
We apologize for the inconvenience and if you would like to return your products once you receive them, please review our returns policy and follow the instructions.
NOTE: Should the occasion arise that you're not completely satisfied and choose to return your products, please know we are unable to process a refund if a chargeback request has been submitted to your bank/credit card. This can take weeks to process, and our system will not let us refund you if a chargeback was submitted- regardless of who "wins". As an alternative, working with us and waiting until your products are returned is a much quicker process as we hope to make your return as seamless as possible!
Grab a return authorization. Email info@bryghtenup.com and include your Order Number with the name of the product(s) you wish to return. You can find your Order Number in your Order Confirmation email. Your return request will be processed by our team who will provide further instructions, including how to ship the product(s) to Bryght. If you are inquiring about a damaged or defective wand, please send us an email with your order #, as well as a video of the wand plugged into an outlet with the supplied cord and plug, and show the wand buttons not working. We need this video to process your warranty claim quickly. All warranty claims outside of the United States, the customer is responsible for duties and customs. Please note: you will be responsible for the shipping costs associated with sending your returned product(s) to Bryght. We strongly recommend that you obtain tracking information for your package.
If an order contains more than one damaged item, all items MUST be returned together with the returned shipping label provided. Should the customer forget or exclude an item, they will be responsible for any additional shipping charges to complete the return which must still fall in the 15-day period. If they do not provide tracking within 15 days, only partial or no refund/replacement will be given.
All returns are to be made with a return authorization which must be obtained prior to sending your order back. Simply contact us via info@bryghtenup.com for your return authorization. Include “return authorization” in the subject line as well as your order number. In your email please state whether you would like a return or exchange and briefly, the reason why.
Guidelines for Returns & Exchanges:
For Damaged Items: If your order arrives damaged, please take photos of the shipping box as well as the damaged products so we can initiate a claim. please do not dispose of the damaged items or shipping boxes as the mail carriers will require proof of the damage. once we receive these images we will begin the claims process. Please allow 15-20 days for claim processing with the carrier, once approved Bryght will ship replacement products.
For Returns and Exchanges: All packaging must be unopened and unused. Once the product packaging is opened, unfortunately, it can no longer be returned. Shipping charges are not refundable. The customer is responsible for shipping charges on returns. You are required to include your first and last name, phone number, and original order number inside the return package.
Bryght reserves the right to request the reasonable opportunity to inspect the product(s) in question once returned. Bryght reserves the right to refuse or deny a return request or refund at any time, at our discretion.
